Missed calls hit at different moments depending on the job: up a ladder, during a treatment, in the middle of service. Each trade page shows how to set up CallReply and what to write in your text.
Call back: Mrs Lambert at your break
Hands full on site: every missed call gets a text from your own number.
Leak reported · Text delivered
Learn moreDuring treatment, a neutral text tells the patient the practice will call back.
Neutral message · Patient informed
Learn moreIn court or at a signing, a generic text confirms the firm will call the client back.
Generic message · Client informed
Learn moreDuring viewings, every buyer or seller who calls gets a text from your own number.
Viewing in progress · Buyer informed
Learn moreScissors in hand, every client who calls gets a text from the salon's number.
Client informed · Slot requested
Learn moreIn the middle of the rush, every missed booking call gets a text from your own number.
Mid-service · Booking received
Learn moreThe instructor is mid-lesson: the student who calls gets a text and knows a call back is coming.
Lesson in progress · Student informed
Learn moreUnder a car, you cannot pick up: the customer gets a text from the garage's own number.
Workshop busy · Customer informed
Learn moreAlone at the counter with a customer: the caller gets a text and does not feel ignored.
Serving at the till · Caller informed
Learn moreBusy volunteers, members calling in: everyone gets a text and knows a call back is coming.
Member informed · 1 text / number / day
Learn moreIn a session, a shoot or a workshop: prospects get a text instead of a phone ringing out.
In a session · Prospect informed
Learn moreClient meeting, workshop, site visit: the agency replies by text to every missed call, from its own number.
Adviser in a meeting · Text delivered
Learn morePlumbers, electricians, mechanics, hairdressers: the phone rings while you are working and you cannot answer. An automatic text from your own number tells the customer you saw their call and when you will ring back. They can reply describing the fault or sending a photo, which helps you prepare the call back. You finish the job, then call back already knowing what it is about.
Medical practices, physiotherapists, solicitors, notaries: the message has to stay generic, with no detail about why the person called. CallReply lets you write a plain text, signed with the practice name, that simply promises a call back. Numbers on the STOP list never receive anything, and a withheld number is only logged in the history. The patient or client knows their request was seen, and nothing sensitive travels by SMS.
Restaurants during service, estate agents after a new listing, shops on a Saturday: several calls land at once. The daily cap, the gap between sends and the one-SMS-per-number-per-day rule stop the same person from getting several messages. The history then tells you who to call back first. Every caller knows their call was seen, even if you can only ring back after the rush. Nothing is lost in the noise.
Every trade page describes the same app: a text sent from your Android phone, a history and a web client area. What changes is the message, the choice between missed and declined calls, and how you use the dashboard. Pick your trade to see a sample SMS and practical advice. The writing tips take into account how your own customers tend to get in touch.
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