Agencies
In an agency, project managers and advisers spend their day in meetings, on video calls or at client sites. CallReply replies by text to the calls they miss and gives an overview in the web space.
Call back: Mrs Webb about her return flight
The agency stays reachable. Each adviser's missed calls get a text, and the web space shows the full picture.
The adviser stays focused on the client. Missed calls still get a reply.
In a meeting · Text sent
The web space shows missed calls and texts sent, delivered and failed. The device filter shows each phone's activity.
Filter by device · Delivered
On the web, filter by date, number or event type. Finding who called on Tuesday takes seconds.
Filter: Tuesday
Travel agency or web agency with clients abroad: the English template answers in their language.
English template · Text delivered
A temp looking for work often calls several agencies in a row. The one that answers keeps the contact. With CallReply, every missed call gets a text from the agency, and the candidate can reply with their availability. The recruiter picks up the list from history and calls profiles back in order.
A voicemail feature is being rolled out progressively, only where available: the app shows whether it is offered for your country and carrier. It relies on conditional forwarding to a CallReply number: the caller leaves a message, you receive it in the app, and they get a text.
Marketing and web agencies, where project managers move from workshops to pitches to video calls. A client or prospect who calls gets a reply in the agency's name and knows a call back is coming.
Travel, staffing and home services agencies, where advisers are often in appointments or out of the office. CallReply acts as SMS answering, with no switchboard and no extra line.
The text answers someone who contacted the agency: it is not prospecting. Keep the tone informational and include the agency's name. A promotional offer added to it falls under prospecting rules: prior consent and a free opt-out.
Partners, suppliers, contractors, internal numbers: put them on the STOP list. They will never receive a text. The list is managed from the phone and the web space.
Data hosted in France, with a retention period per kind of data. After that, history keeps dates and statuses without numbers. Contacts sync only with consent; export and erasure from "My data".
Calls from withheld numbers cannot receive a text, since there is no number to reply to. They only appear in history.
Sources: CNIL guidance on SMS marketing; details in our Privacy policy
No. They go out from each team member's phone and SIM. No third-party SMS gateway is involved.
Yes. One text per number per day, a daily cap and a minimum gap between two sends are all set in the app.
On iPhone, sending is not automatic: CallReply prepares the message in Messages and they tap Send. A Shortcuts-based mode exists depending on the carrier.
Yes, through the Support section of the web client space, by ticket.
Your missed calls and texts in figures, over 7, 30 or 90 days, from any browser.
Missed calls · 30 days · Texts delivered
Learn moreEvery missed call and every SMS, with time, contact and status, on your phone and on the web.
Delivered · STOP list
Learn moreForward unanswered calls to a CallReply voicemail, where the service is already offered.
Rolling out gradually · Message received
Learn more3 days free, no commitment
