Estate agencies and agents
You are showing a flat when a buyer calls about another listing. CallReply texts them from your own number to confirm you will call back.
Call back: Mr Robins after the viewing
During the viewing. Every buyer who calls gets a text and can reply with the property reference.
You stay with your buyers for the whole viewing. Other callers get a message and know their enquiry has been seen.
Viewing in progress · Text sent
A call about a freshly published listing is often followed by more. Each caller gets a text and can reply in writing.
3 calls on one listing
With address book sync, explicitly accepted, your known sellers and buyers appear by name in the history and the dashboard.
Name shown
The web space counts missed calls and texts sent or delivered, over 7, 30 or 90 days, per phone.
Delivered · 30 days
The agency name or yours, and a promise to call back. Asking the caller to text the listing reference or address helps you prepare the call-back. Avoid adding an offer or a free valuation: the message would become commercial. The first name from your address book makes the text more personal for a seller you already represent.
Each Android phone is registered as a device on the agency account. The web dashboard filters by device and period, and the history filters by date, number and event type. The manager can see which calls were missed during a day of viewings without asking everyone to check their phone.
Independent agents, self-employed negotiators and sales staff who spend their days on viewings, valuations and signing appointments. The text shows the buyer or seller that their call matters, even when you cannot answer in front of clients.
Local agencies and property managers. A tenant calling about a leak or a landlord wanting an update gets an immediate reply, and the team finds the call in the shared history.
The text answers someone who just called you, so it stays informational. A valuation offer or a selection of properties would make it commercial, requiring consent and a free opt-out under CNIL rules.
Numbers on the STOP list receive nothing: notaries, surveyors, colleagues. Also add anyone who asks to stop receiving texts.
Data is hosted in France, with a retention period for each kind. After that, history keeps dates and statuses but not numbers. Export and erasure under My data.
A caller with a withheld number cannot receive a text. The call stays listed in the history for reference.
Sources: CNIL guidance on SMS marketing; details in our Privacy policy
It comes from the SIM of the phone that missed the call. If it is the negotiator's mobile, it is their number.
Yes. You have one French template and one English template.
Yes, if you chose to handle rejected calls, alone or together with missed calls.
Simple mode prepares the reply in Messages after checking your rules. An automatic mode using Shortcuts exists, depending on what your carrier's alert covers.
A text goes out from your own number as soon as a call is missed or rejected.
Text delivered · Missed call
Learn moreWith your consent, names from your address book appear in the history and personalise your texts.
Sync accepted · Names shown
Learn moreYour missed calls and texts in figures, over 7, 30 or 90 days, from any browser.
Missed calls · 30 days · Texts delivered
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