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A synced address book to put a name on every missed call

With your explicit consent, CallReply sends your Android address book to your client space. Missed calls then show a name instead of a number, and your texts can greet each person by their first name.

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Synced contacts Sync on · in batches
Mrs Perrin Client · 11:20 Text "Hello Claire"
Mr Benali Customer · 13:45 Text delivered
+33 7 52 •• •• 09 Not in contacts Neutral wording

Call back: Mrs Perrin about her appointment

What syncing gives you

A name on every call. With your consent, your address book shows up in the history and the dashboard.

Names instead of numbers

In the history and the web dashboard, a missed call shows “Mrs Benali” rather than a string of digits. You know who to call back without picking up your phone.

Name, not number

Texts that use first names

The {first_name} and {name} variables insert the contact's first name or full name. If the caller is unknown, the wording stays clean, with no gap in the sentence.

Hello Claire,

Nothing without your consent

Syncing only starts after you explicitly agree in the app. Without it, CallReply works as usual, showing numbers instead of names.

Explicit consent

Stop whenever you like

You can stop syncing whenever you want. Contacts are sent in batches, so the app is not blocked while it runs.

Consent can be withdrawn · Sent in batches

Turning sync on

  1. 01 Open the Contacts section In the Android app, this section explains what will be sent and why.
  2. 02 Give explicit consent Android asks permission to read your contacts, then CallReply asks you to confirm sending them to your space.
  3. 03 Let the upload run Contacts go up in batches. You can keep using your phone in the meantime.
  4. 04 Check on the web Open the Contacts section of the client space: names now also appear in the history and the dashboard.

Why sync your address book?

Without syncing, the app shows your contacts' names on the phone, but the web space only sees numbers. Once the address book is uploaded, the online dashboard and history show who called. This matters most when you plan customer call backs from a computer, or when someone else does it for you. Syncing also feeds your message templates: the first name inserted by {first_name} comes from the address book, which makes the automatic SMS reply feel more natural for regular customers.

What happens when the caller is not in the address book?

CallReply has a fallback. If your message starts with “Hello {first_name},” and the number is unknown, the text simply becomes “Hello,” with no blank space or visible braces. So you write one template in French and one in English that work for known customers and newcomers alike. The template preview tells you how many SMS segments the text uses, so you can keep it short, since a long first name may add a few characters.

How are contacts protected?

Synced contacts are hosted in France, in your client space, and are used only to show names and personalise your messages. They are never used to text people who have not called you. You can stop syncing, then request an export or erasure of your data from “My data”. Bear in mind that your address book holds information about other people: only turn syncing on if it is genuinely useful to you.

Who is it for?

For businesses that rely on regulars: hairdressers, garages, physiotherapists, local tradespeople. Their customers have been in the phone's address book for years. Syncing lets them see names in the web space and send a text that starts with the first name, just as they would themselves if they had time to answer.

For people who handle call backs from a computer, or hand that job to a relative or an assistant. A dashboard full of numbers means checking each call on the phone. With names, the person calling back knows right away whether it is a loyal customer, a supplier or someone new.

Good to know

Consent and marketing

Syncing your contacts does not give you a reason to text them. CallReply only sends an SMS to someone who has just called you. That message is a reply: name your business and keep it informational. A commercial offer falls under the marketing rules described by the French data protection authority (CNIL).

STOP list and contacts

A contact in your address book can also be on the STOP list. In that case they never receive a text, even with a personalised template. You manage this list on the phone or in the web space.

Your data and your contacts' data

Contacts are hosted in France, with a retention period defined in the privacy policy. Syncing requires your explicit consent and can be stopped. Export and erasure are requested from “My data”.

Withheld numbers

If a contact calls you from a withheld number, CallReply cannot recognise them or text them. The call appears in the history with no name and no SMS, because there is no number to reply to.

Sources: CNIL guidance on SMS marketing; details in our Privacy policy

Frequently asked questions

Is syncing required?

No. CallReply works without it: texts go out as usual and the fallback wording replaces the first name. You only lose the names in the web space.

Do my contacts get a message when I sync?

No. Syncing copies names and numbers to your space. A text is only sent when someone calls you and the call is missed or rejected.

Are new contacts added?

While syncing is on, contacts you add on your phone are sent in later batches. If you stop it, nothing more is transmitted.

Can I delete contacts I have sent?

Yes. Stop syncing, then request erasure of your data from the “My data” section of the client space.

Works with

SMS templates

One message in French, one in English, personalised with the contact's first or full name.

FR · EN templates · 1 SMS segment

Learn more

History

Every missed call and every SMS, with time, contact and status, on your phone and on the web.

Delivered · STOP list

Learn more

Web dashboard

Your missed calls and texts in figures, over 7, 30 or 90 days, from any browser.

Missed calls · 30 days · Texts delivered

Learn more

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