Building trades
When you are under a sink or up a ladder, the phone rings out. CallReply immediately texts the caller from your own number to say you will call back.
Call back: Mrs Lambert at your break
The job keeps going. While you work, every customer gets a text and can reply with their address.
Finish the fitting or the fuse board without picking up. The customer gets a clear message and knows the request is noted.
Customer informed
A leak or a broken boiler often means a second call straight away. The customer can also reply by text to describe the problem.
Urgent · Reply by text
At lunch or in the van, you see every missed call with its time, and the name when the contact is known.
4 calls to return
No switchboard, no second line. The text goes out from your SIM and the customer replies to you as usual.
From your SIM
Keep it simple: your name, the fact that you are on a job, and that you will call back. You can invite the customer to describe the request by text: address, type of fault, a photo sent afterwards. With the {first_name} variable, a customer saved in your address book is greeted by first name; an unknown number gets a neutral wording.
You decide which calls count: missed, rejected, or both. For suppliers, your merchant or family, add their number to the STOP list and they will never get an automatic message. The one-text-per-number-per-day rule also stops a persistent customer from receiving the same message three times.
Plumbers, electricians, heating engineers, joiners, tilers, painters, locksmiths: anyone who works alone or in a small team and cannot answer mid-job. The text reassures the homeowner waiting for a quote or a repair, and lets you call back when you actually have the time to talk.
Small firms with a partner or an apprentice benefit too: each Android phone can be registered as a device, and the web space brings the history together. You see at a glance who called during the day on site.
The text answers a customer who just called you: they started the exchange. Keep it informational. If you add a promotion, the CNIL rules on direct marketing apply, including consent and a free way to opt out.
Numbers on the STOP list never receive anything: suppliers, family, colleagues. You edit it from the phone or the web space, and a customer can be added on request.
Data is hosted in France, with a retention period for each kind of data. After that, history keeps dates and statuses but not numbers. Export and erasure are available under My data.
A call from a withheld number cannot receive a text: there is no number to reply to. It simply appears in your history.
Sources: CNIL guidance on SMS marketing; details in our Privacy policy
The text goes out over the mobile network, like any ordinary SMS. If the phone was off, missed calls are caught up at restart thanks to a saved resume point.
No, but you must exclude CallReply from battery optimisation. The setup guide in the app shows how to do it for your brand.
No. The text is sent from your own number. The customer receives it as a normal message and can reply to you directly.
Yes. From the history, open the missed call and send a reply in one tap. Manual replies are free, even without a subscription.
A text goes out from your own number as soon as a call is missed or rejected.
Text delivered · Missed call
Learn moreOne message in French, one in English, personalised with the contact's first or full name.
FR · EN templates · 1 SMS segment
Learn moreReply to a missed call from the history in one tap. Free, even without a subscription.
One-tap reply · Free
Learn more3 days free, no commitment
