Local shops
When you are ringing up, advising or wrapping, picking up means making the person in front of you wait. CallReply replies by text to the caller, from the shop's own number.
Call back: Mr Bennett about his order
The shop keeps moving. The customer in front of you is served, the caller gets a text from the shop.
The customer in front of you keeps your full attention. The phone can ring, a reply still goes out.
At the till · Text sent
"Do you have this one in a size 5?" Callers often reply to your text with their exact question, and you answer when things are quiet.
"Got this in a size 5?"
You write the text with the shop's name. An English template is available for visitors and tourists.
FR · EN templates
The web space shows how many calls are missed each week. You see when the phone rings the most.
Missed calls per week
Many callers hang up before the beep. A text arrives even if they left nothing, and they can reply in their own time. For a shop, it is often a quick question: opening times, an item in stock, an order to collect. You read it between customers and answer when the store is calm.
If you allow contact sync, the text can open with a regular customer's first name using the {first_name} variable. For an unknown number, the message stays clean, with no blank gap or odd wording. The name also appears in history and on the dashboard.
Shops run by one person: clothing, florist, bookshop, wine shop, delicatessen, shoe repair. The phone often rings just as a customer is waiting at the till. CallReply means you no longer have to choose between the two.
Shops that take orders or bookings by phone, such as a caterer or a bakery before the holidays. At busy times, every missed call gets at least a reply, and the history doubles as a call back list.
Replying to a customer who just called is not prospecting. If you slip "20% off this weekend" into the message, prospecting rules apply: prior consent for consumers and a free way to refuse, such as STOP.
Wholesalers, couriers, personal numbers: put them on the STOP list. They will never receive a text, and a customer who no longer wants contact can be added from the phone or the web.
Data is hosted in France, each kind with its own retention period. After that, history keeps dates and statuses, not numbers. Contacts sync only with your consent; export and erasure from "My data".
A withheld number cannot receive a text: there is no number to reply to. The call is only listed in history.
Sources: CNIL guidance on SMS marketing; details in our Privacy policy
No. The text comes from your own number, the one they just dialled. They recognise it and can reply as usual.
Yes: add Sunday to your days off. Sunday calls then receive your closing message, or, in scheduled mode, nothing is sent on Sunday and everything goes out on Monday at the chosen time.
One subscription, monthly or yearly, with every feature. You cancel from the app, and access stays open until the end of the paid period.
They are free, even without a subscription: from the history, open a missed call and send a reply in one tap.
A text goes out from your own number as soon as a call is missed or rejected.
Text delivered · Missed call
Learn moreOne message in French, one in English, personalised with the contact's first or full name.
FR · EN templates · 1 SMS segment
Learn moreWith your consent, names from your address book appear in the history and personalise your texts.
Sync accepted · Names shown
Learn more3 days free, no commitment
