Restaurants and caterers
At lunch and dinner, nobody has time to pick up between sending plates and taking payments. CallReply answers missed calls by text, from the restaurant's own number.
To confirm: Mr Lopez's table at 9pm
Evening bookings. During the rush, every call gets a text and bookings arrive in writing.
In the kitchen and on the floor, the team stays on the plates. The guest who wanted a table gets a message instead of endless ringing.
Service in progress · Text sent
The guest replies by text with the number of covers and the time. You confirm once the rush eases.
"4 people, 9pm"
After the rush, the history shows each missed call with its time. You call back those who did not reply to the text.
7 calls during service
Sent, delivered, failed, or not sent with the reason: you know who actually received your reply.
Delivered · Failed
A short, practical text: the name of the place, the fact that the team is in service, and an invitation to reply with date, time and number of guests. Do not promise a table: you confirm after reading. On closing days, set them as days off: the caller then receives your closing message, which can point to your booking link.
A caterer is often out on a delivery or preparing an event. The text lets the customer describe the request in writing: date, number of guests, type of service. You keep a record in your messages and in the CallReply history, and call back with a quote in mind. Manual reply from the history is still there for one particular call.
Traditional restaurants, bistros, pizzerias and brasseries where the phone rings mostly during service hours. With a small team, every missed call is a table that may go elsewhere. The text keeps the conversation open until you can answer.
Caterers, food trucks and takeaway restaurants. Between cooking, deliveries and events, the phone often stays in the apron pocket. The customer gets an immediate reply and can detail the order in writing.
Answering a guest who just called is an informational exchange. If you add the daily menu or an offer, the message becomes commercial: prior consent and a free opt-out (STOP) apply under CNIL rules.
Numbers on the STOP list never receive a text: suppliers, delivery riders, staff. Also add any guest who no longer wants messages.
Hosted in France, with a retention period for each kind of data. After that, history keeps dates and statuses but not numbers. Export and erasure under My data.
A guest calling from a withheld number cannot receive a text. The call is simply listed in the history.
Sources: CNIL guidance on SMS marketing; details in our Privacy policy
Set your closing days as days off (every Monday, annual leave, bank holidays): calls missed on those days receive a closing message giving your next opening day. The rest of the time, your usual message goes out.
One per number per day, within the daily cap you set, with a minimum spacing between two sends.
CallReply voicemail and call forwarding are being rolled out progressively, only where available. The app shows whether they are offered for your country and carrier.
Yes, even locked or asleep. Remember to exclude the app from battery optimisation.
A text goes out from your own number as soon as a call is missed or rejected.
Text delivered · Missed call
Learn moreEvery missed call and every SMS, with time, contact and status, on your phone and on the web.
Delivered · STOP list
Learn moreForward unanswered calls to a CallReply voicemail, where the service is already offered.
Rolling out gradually · Message received
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